Like all home-based jobs, a work from home customer service representative can be rewarding financially but can also be more challenging than an office-based job simply because at home, you have to be more disciplined and work longer hours since your office is also your house. While you still have to go through the conventional hiring process of CSR companies, you will relatively have more flexibility in terms of work schedule than your office-bound counterparts.
Why Become a Work from Home Customer Service Representative
The CSR working in an office can consider doing the same tasks at home, an option suitable even for stay-at-home moms, retirees who want a shot at a second career, college students who need additional cash, person with disabilities but can nevertheless function normally, and employees who want extra funds from sources other than their day jobs. You need only a high school diploma to be a home-based CSR, albeit some companies require an associate or college degree. If you have strong interpersonal and communications skills then a home-based CSR job will be perfect for you.
What a Work from Home Customer Representative Does
Although the primary job description of the home-based CSR is to answer inquiries regarding a company’s services and products, it has also become necessary for the home-based CSR to deal with irate customers and resolve their complaints. That said, this job could prove to be an excellent field for you to showcase your talents, hone your skills, and have a comfortable nest egg if you have these qualifications:
• Patience, especially with different kinds of people even when they become upset.
• Diplomacy. Angry customers are dealt with in a non-antagonizing manner.
• Voice. This should not only be clear but pleasant.
• Speech. There should be no lisping and stuttering.
• Demeanor. You should be polite and professional.
In addition to answering queries, the home-based CSR may also process customers’ orders, handle requests, and follow-up customers’ reports.
How to Become a Work from Home Customer Service Representative
The majority of companies require the following from home-based CSRs:
• Appropriate equipment – Stable internet connection, updated software programs installed in PC/laptop, headset, and accessible landline/cell phones that are work-dedicated.
• Work space free from all distraction during work hours.
• Consent to background checks, criminal record checks, education, and previous employments prior to hiring.
If you are amenable to all three requirements, visit job boards online and browse through home-based CSR vacancies. Consider that even if you will work from home, there would still be shifts at night and on weekends. Remember that the company you will be working for also provides services to other businesses locally and abroad which may require work on holidays and at odd hours as well.
Depending on the company, a home-based CSR may provide:
Customer assistance: Answering queries, as mentioned earlier, via telephone, email, instant messenger, standard mail, text message, internet chat, and fax.
Evaluation of concerns: A home-based CSR can be tasked to identify customers’ concerns and determine the appropriate actions by instructing them, usually over the phone, on what their next steps should be.
Sales: There might be instances when a home-based CSR would have to sell a product or upgrade a service. Called “soft selling,” the home-based CSR’s interpersonal skills are put to the test when he/she is able to resolve a customer’s problem with a sale.