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Work From Home Resources

How To Work From Home As A Dispatcher

Man working from home with laptop
June 12th, 2014

A lot of work from home jobs have been created and everyday more and more people realize the perks and benefits of working from home. You can be a writer, a customer service representative, technical support specialist, a web developer and so on. These are the more common jobs available for telecommuters. But there are also jobs that are not as popular but are just as lucrative. One example is the job of a dispatcher.
 
You can work from home as a dispatcher and setting up your “office” is quick, cheap and easy to do. Being a dispatcher also pays well, and Salary.com reports that the median income is $38,234, with the bottom 10% earning $27,957 and the top 10% earning $50,478.
 
Of course, your pay will depend on several factors such as the industry, company size, experience, education, and location.
 
Job Description
 
The job description of a work from home dispatcher is no different from a dispatcher who goes to an office 5 days a week. He or she will need to do the following:
 
• Assigns vehicles and/or drivers to convey passengers/freight.
• Communicates with customers and updates them on their requests.
• Coordinates with drivers according to the request of customers.
• Enters requests in the company’s database.
• Makes follow up.
• Relays cancelations, rescheduling, and so on.
 
What You Need to Become a Dispatcher
 
Most work from home dispatchers work as independent contractors therefore getting your own business license will be to your advantage. It will convey to potential clients that you are a professional and that you are a legitimate business.
 
You will also need to install a telephone line because you will be taking and receiving calls from customers and drivers. If you will be working with several clients (companies), then installing a separate line for each may be necessary.
 
Aside from a telephone line, you will need to buy dispatching software. You can easily find these on the Internet, and some are web-based which is more convenient and easy to implement. Some dispatchers prefer to work with one company instead of several, and in such case, the company will usually be the one to provide the software.
 
Most companies who hire telecommuting dispatchers don’t have very stringent requirements. So as long as you have a high school diploma, can type fast, have good customer service skills, responsible and hard working, you will be considered for the job.
 
How to Succeed as a Dispatcher
 
Although not many people know that such a job actually exists, you will still face some tough competition. If you want to make a decent income working from home as a dispatcher, you need to advertise your service. You can join forums and check out online job posting websites to find out which companies have openings for you. It’s also important that you negotiate your rates and always maintain a high level of professionalism. When your clients know they can count on you to do an excellent job, they will be your customers for life and may even recommend you to others.


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